We assign users with tasks, and we encourage them to complete the tasks, while they are being noted by our researcher. The researchers keep an eye on the occurrence of the problems, and they suggest solutions to eliminate the problems. However, if the users experience similar problems during the usability studies phase—our team of researchers and experts will make suitable recommendations to overcome these recurring issues.
We prepare test tasks and scenarios for usability study purposes. Our team of experts devises probable tasks and scenarios, which would be tested in this phase. We plan the objectives of the study from the beginning, and we segregate it into various segments to fit the budget of the project. If any step looks unnecessary, we eliminate it to avoid any further complications.